Return & Exchange Policy 

SHIPPING POLICY PAGE: 

At North Star Automotive we take pride in delivering our customers with high-quality automotive accessories. We understand the importance of timely delivery and strive to make the shipping process as smooth and efficient as possible.

SHIPPING LOCATIONS:

We ship our products PAN India. However, some products may not be available for shipping to certain locations due to legal restrictions or logistic limitations. Please check the product page or contact our customer service team for more information.

SHIPPING CARRIERS:

We partner with reputable shipping carriers, including Shiprocket, to ensure safe and reliable delivery of your orders. We may also use other carriers based on availability and specific product requirements.

SHIPPING METHODS AND TIMEFRAMES:

We offer various shipping methods, including standard, expedited, and overnight delivery options. The estimated delivery timeframe will depend on the shipping method you choose, the destination address, and product availability. You will receive a confirmation email with tracking information once your order has been shipped.

SHIPPING COSTS:

Shipping costs are calculated based on the weight and dimensions of the product(s), the shipping destination, and the chosen shipping method. Shipping costs will be calculated and displayed during the checkout process before you confirm your order.

ORDER PROCESSING TIME:

Orders are typically processed within 1-2 business days after the order is placed. However, processing times may vary depending on product availability and order volume.

Welcome to our Return and Exchange Policy page. We strive to provide the best customer service and quality products, but we understand that sometimes things don't go as planned. Please read through our policy carefully before initiating a return or exchange.

Returns:

We do not accept any returns once the products are sold. 

Exchanges:

We offer exchanges within 30 days of purchase for any item that is unused and in its original packaging. To initiate an exchange, please contact our customer service team to obtain an exchange authorization number. Exchanges without a valid exchange authorization number will not be accepted. Once we receive the exchanged item and confirm that it meets our exchange policy criteria, we will ship the replacement item.

Please note:

Shipping costs for returns and exchanges are the responsibility of the customer. 

We reserve the right to refuse any returns or exchanges that do not meet our policy criteria. If you have any questions or concerns about our return and exchange policy, please don't hesitate to contact our customer service team for assistance. We appreciate your business and look forward to serving you again in the future.